COMPLAINTS POLICY

The primary purpose of the Redeemer Croydon complaints policy and procedure is to provide a process for dealing with complaints relating to the behaviour of, or activities and decisions taken by, the church’s staff, trustees, or volunteers.

This policy outlines how seriously Redeemer Croydon take complaints and:

• How Redeemer Croydon will deal with them appropriately.
• How Redeemer Croydon will and use them as an opportunity to learn and improve for the future.

If you wish to raise a complaint, please read through this policy. You may use the form at the end of the policy, request it to be sent to you, or request to speak to someone.